Return policy on customer remorse
If you happen to change your mind, all items can be returned within a 30 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at firstname.lastname@example.org .
We only accept returns for customer remorse on the following conditions:
- For items with a manufacturer seal, the manufacturer seal must be unopened
- The item must be in its original packaging with all original accessories
In cases of customer remorse returns, shipping costs are paid by the customer.
Return policy on damaged, wrong or dysfunctional products
If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at email@example.com
In the aforementioned case, you will have 30 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 30 days period from receiving the order.
You will not be charged for return shipping costs when returning an item that arrives damaged, wrong or dysfunctional, as the shipping costs will already be paid by us in the return label.
Returning an order
You can return the product through the following process.
1.Contact us via email at firstname.lastname@example.org, and state the reason of your return.
2. We check your order and provide you with a return address after you meet the return conditions, and we will provide you with the nearest return address based on your address.
3. Pack the item neatly and carefully and send the item.
4. We wait for the return package to be delivered and check the package contents.
5. Process refund or exchange for you within 5 working days
It takes about 15 days to receive your refund.
1. (1 day) After submitting a refund or exchange request by contacting us, we will notify you of the review result and provide you with a UPS return label within 24 hours. For countries and regions that do not support return label refunds, please contact us to obtain the return address, and contact the logistics provider at your own expense to refund to our return address.
2. (7 days) After you use the UPS return label to send the return package, it will take about 3-7 days for the package to arrive at our return address.
3. (7 days) We will wait for your package to arrive. We will process your refund within 7 days of receiving your package. Refunds will be returned to your original payment account. During this period, if we find any problems, we will contact you through your email, please pay attention to your email inbox.
Cancelling an order
You have 24 hours days before the item(s) have been shipped to cancel your order.
If the order is canceled beyond 24 hours, we need to deduct 15% order processing fee
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at email@example.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5 day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.